Privacy Policy

Introduction & Purpose

At Roskel Commercial Pty Ltd ('the Agency'), we provide professional services in commercial leasing, asset management, and general property management. This Privacy Policy outlines how we manage personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It sets out:

  • What personal information we collect and why

  • How we collect and use it

  • When and to whom it may be disclosed

  • Your rights to access and correct your information

  • How we protect it

  • How to lodge a complaint or contact us regarding privacy concerns

 

Scope

This policy applies to any individual or organisation who shares personal information with us, including clients, suppliers, contractors, and applicants. All persons who handle personal information on our behalf are required to follow this policy.

 

Terminology

In this policy:

  • 'We', 'Us', or 'Our' refers to Roskel Commercial Pty Ltd

  • 'You' or 'Your' refers to any person whose personal information we collect or manage.

 

What is Personal Information?

Personal information refers to data or opinions (whether true or not) that can identify an individual. This may include names, contact details, financial information, employment history, and other identifying data, collected directly or via third parties.

 

Why We Collect Personal Information

We collect personal information to:

  • Lawfully carry out our real estate and property management duties

  • Fulfil service requests

  • Improve and personalize your experience

  • Manage business relationships

  • Meet legal, employment, and billing obligations

  • Communicate effectively with you

  • Promote our services (with your consent)

 We may also collect data when legally authorised or required.

 

Types of Information We Collect

The information we collect depends on your relationship with us:

  • Clients: Name, address, email, phone number, job title, preferences, etc.

  • Suppliers: Business and contact details, billing information, services provided.

  • Job Applicants: Contact details, qualifications, employment history, health info, tax and payment details.

  • Sensitive Information: Only collected with your consent and when required for our business activities.

 

How We Collect Personal Information

We collect information via:

  • Forms and documents

  • Phone, email, and in-person interactions

  • Business cards, contracts, and transactions

  • Our website and technology platforms

  • Public sources and third parties

 Unsolicited data not required will be deleted or anonymised where appropriate.

 

Use of Personal Information

We only use your data for the purposes stated above or with your consent. Your sensitive information will never be used without your approval unless required by law.

 

Direct Marketing

We may contact you with marketing material related to our services. You may opt out at any time via the unsubscribe link or by contacting us directly. Sensitive information will only be used for marketing if you have explicitly agreed.

 

What If You Don’t Provide Your Info?

You may remain anonymous or use a pseudonym in some cases. However, if identification is required by law or for service delivery, it may not be feasible to proceed anonymously.

 

Disclosure of Personal Information

We may share your information internally or with trusted external parties such as service providers, only when necessary for business or legal reasons. We ensure that third parties respect and uphold your privacy rights.

 

Accessing Your Information

You can request access to the personal information we hold by contacting us in writing. We may charge a reasonable fee for administrative costs. If we decline your request, we’ll explain why and inform you how to lodge a complaint.

 

Correcting Your Information

If you believe your information is incorrect or outdated, you can request a correction. We will respond promptly and update our records or explain why we cannot comply. On request, we will also inform third parties of any corrections, where reasonable.

 

Data Integrity & Security

We take reasonable steps to keep your data secure and up to date, protecting it from loss, misuse, and unauthorised access. When no longer required, your personal data will be securely deleted or anonymised, unless legally required to retain it.

 

Complaints

If you have concerns about how we've handled your personal information, contact us directly. We’ll investigate your complaint and respond in a timely manner. If you're dissatisfied, you can escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

 

Contact

Our Privacy Officer can be contacted via eMail as follows:

Email: admin@roskelcommercial.com

 

Office of the Australian Information Commissioner

Post: GPO Box 5218, Sydney NSW 2001

Phone: 1300 363 992

Website: www.oaic.gov.au

 

Policy Updates

We may revise this Privacy Policy from time to time. Updates will be published on our website. Last updated: 8 August 2025.